Returns & Exchanges

Due to the perishable nature of our gourmet food products, we are committed to ensuring your order arrives in perfect condition or we will make it right through a replacement or credit. If you are not completely satisfied with the quality of your delivery, please contact our customer service team within 15 days of receipt.

1

Inspect Your Delivery

Upon arrival, please immediately open your package and inspect all food items to ensure they meet our quality standards and are still at a safe temperature.

2

Document Issues

If there is damage to the packaging or a discrepancy in your order, please take clear photographs of the product and the shipping label to assist our claims process.

3

Contact Customer Care

Reach out to our team via phone or email with your order number and details regarding the issue so we can initiate a resolution.

4

Resolution Process

Once your claim is verified, we will arrange for a prompt replacement of the item to be shipped at no additional cost or issue a store credit for the value of the product.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing